Putting Emotional Intelligence to Work – In the Workplace

Do you know what one of the most critical leadership skills is?

Sure, decision making, confidence and technical ability probably come to mind.

But the one we’re talking about today is emotional intelligence, and in the realm of effective leadership, it’s crucial. A leader’s ability to use and foster emotional intelligence can be the differentiating factor between merely managing a team, and inspiring one to greatness.

Emotional intelligence isn’t just a buzzword; it’s a skill that can transform leadership dynamics in the workplace. It involves the adept management of one’s own emotions while attuning to the emotions of others. Leaders who harness emotional intelligence can create an environment where open communication, empathy, and trust flourish.

How Emotional Intelligence Can Clear Sewage Pipes

Leaders who place value and awareness around emotional intelligence are better equipped to connect with their team members on a deeper level. This connection fosters a sense of belonging and camaraderie, which in turn enhances employee engagement and productivity. When a leader prioritizes the emotional landscape of their team, they can navigate challenges more effectively and create a positive work culture.

Here’s a great visual: imagine that the emotions within a team are like sewage pipes. A leader who lacks emotional intelligence is like a sewer worker who ignores the pipes until a major blockage occurs. But on the other hand, a leader who uses the power of emotional intelligence regularly inspects the pipes, prevents blockages and maintains a healthy flow of communication.

In fact, when a leader uses the power of emotional intelligence, they can expect a whole host of positive outcomes, including:

Trust. Team members trust a leader who is empathetic, approachable, and understanding of their emotions. This trust forms the foundation for effective collaboration and open dialogue.

Increased Engagement. Employees feel valued and appreciated when their emotions are acknowledged. This recognition fuels their motivation and commitment to their tasks.

Improved Communication. Leaders who communicate with emotional intelligence listen actively and respond thoughtfully. This reduces misunderstandings and fosters clear, meaningful conversations.

Reduced Conflict. A leader who is sensitive to emotions can identify potential conflicts early on and address them before they escalate.

Our Top Tips for Navigating Emotions in the Workplace

So how do we lead with emotional intelligence? Here are just a few strategies you can use:

1️⃣ Active Listening: When an employee expresses their emotions, listen attentively without judgment. Sometimes, individuals simply need to be heard and understood.

2️⃣ Empathy: Put yourself in their shoes and try to understand their perspective. This empathy validates their feelings and strengthens the leader-employee bond.

3️⃣ Open Dialogue: Create a safe space for employees to express their emotions. Encourage open discussions about challenges and concerns.

4️⃣ Coaching, Not Controlling: Guide employees toward finding solutions rather than imposing your own. This empowers them to take ownership of their emotions and actions.

5️⃣ Self-Care for Leaders: Leaders must also manage their own emotions. Practice self-awareness, engage in stress-reducing activities, and seek support when needed.

What to do When Things Go Wrong

Even in the most emotionally intelligent leadership scenarios, challenges can arise. Mistakes happen. Our emotions – or the emotions of our employees – can overwhelm a situation. So when things go wrong, remember:

✅ Stay calm and lead by example. Your composed demeanour can help defuse tense situations.

✅ Take responsibility. If a mistake was made, acknowledge it. Your willingness to admit errors builds trust.

✅ Focus on finding solutions rather than assigning blame. Collaborate with your team to rectify the situation.

✅ Learn and grow. Treat challenges as learning opportunities. Reflect on what can be done differently next time.

At the End of the Day, It’s All About Being More Human

Leading with emotional intelligence can be a transformative leadership tool. By understanding and managing emotions—both your own and those of your team members—you can foster an environment of trust, collaboration, and productivity. When leaders lead with emotional intelligence, they create a workplace that not only achieves success but also thrives on a foundation of genuine human connection.

---

Need help bringing more emotional intelligence to your team? Find out more about our Emotional Intelligence PLAYshop here.